Return and Shipping Policy

Please check the size information carefully, the product will not work correctly if the size you use is not appropriate.

If you are a consumer and user, you have the right to withdraw from this contract within a period of 14 calendar days without the need for justification, solely by decision of the client. The withdrawal period will expire 14 calendar days from the day you acquired (directly or through a third party indicated by you and other than the carrier) the material possession of the goods or in the event that the goods that make up the order are delivered separately. , 14 calendar days from the day on which the aforementioned material possession was acquired over the last of those assets.

PRODUCTS THAT HAVE BEEN USED CANNOT BE EXCHANGED OR RETURNED, even if you have used them only once. For reasons of health protection and hygiene , changes, returns or withdrawals are not allowed once the product has been used, as is the case with other products such as underwear or hygiene utensils.

Check that your Drypro corresponds to the requested size and that it is valid for you to use, once you use it you will not be able to return it.

When you make the return, you must send us the product without any damage, just as you received it. We recommend that you do not break the product packaging, since you can also use it to take care of your Drypro and keep it in the best conditions for use.

If the product has a small imperfection, you can tell us if you prefer to receive a full refund of the price of the product, or if you prefer to exchange it for an identical one.

In the event that once at home the cover does not fit your arm perfectly and you consider that you need a size larger or smaller. We recommend that you request an exchange to a different size as soon as possible.

Important information

DryPro Spain reviews the quality and good finish of its products before shipping.

In the unlikely event that your case is damaged or defective , you will have a period of 14 days from receipt of the product to be able to make a formal claim and proceed to return or exchange the product.

No returns or exchanges will be made until the cover has been received at our facilities. In the event that there is any imperfection (damage caused by use after shipping to the customer) in the case received back, no exchange or refund will be made.

DryPro trusts the services of Correos, Correos Express and CTT Express.

  1. The purchased products will be delivered to the person and address indicated in the order.
  2. By default, invoices will be sent to the email address indicated by the client
  3. On Saturdays, Sundays and holidays there will be no departure or delivery of orders.
  4. All orders placed after 1:00 p.m. will be shipped the next day.
  5. An order is considered delivered when the carrier delivers the package or packages to the customer and the customer signs the delivery receipt document. It is the customer's responsibility to verify the condition of the merchandise upon receipt and indicate all anomalies on the delivery receipt note.
  6. For shipments outside of Spain and Portugal, contact us. There may be variations in delivery times.
Shipping 24/48 by express service, once delivered to the carrier, deadlines may vary depending on delivery areas.

For shipments that require customs processing, confirm delivery times.

If you hire our quick exchange service, we will take care of all the procedures so that you receive the size change in the shortest time possible for an amount of €5.